KVKK Information Text
This KVKK Information Text has been prepared within the scope of the Personal Data Protection Law No. 6698, in order to inform you about the purposes for which personal data is processed by Odyosem Hearing Devices Center, the methods by which it is collected, to whom it can be transferred and the rights of the relevant persons.
1. Veri Sorumlusu
Within the scope of the Personal Data Protection Law No. 6698, your personal data is processed as a data controller. Odyosem Hearing Aids Center may be processed by us in line with the purposes and legal reasons explained below.
Veri Sorumlusu: Odyosem Hearing Aids Center
Address: İhsaniye Mah. Kuvai Milliye Caddesi No:185/B, opposite the Old State Hospital, 33070 Akdeniz/Mersin
Phone: 0552 806 81 81
Email: info@odyosem.com
2. Processed Personal Data
If you contact Odyosem, make an appointment request, receive service or visit our website, your following personal data may be processed:
- Name and surname information,
- phone number,
- Email addressi,
- Appointment and request information,
- Message contents you share via the contact form,
- Information regarding the hearing aid, hearing test or consultancy request shared by you during the service process,
- Website usage information, IP address, cookie records and traffic data.
Special categories of personal data regarding health status are processed only in accordance with the relevant legislation, with your explicit consent in cases requiring explicit consent, or within the scope of the conditions stipulated by law.
3. Purposes of Processing Personal Data
Your personal data may be processed for the following purposes:
- Receiving your communication and appointment requests,
- Planning hearing test, hearing aid consultancy and technical support processes,
- Providing you with information about the product, service or consultancy you request,
- Carrying out after-sales support, maintenance, adjustment and service processes,
- Increasing customer satisfaction and service quality,
- Fulfilling legal obligations,
- Ensuring the security of the website and improving the user experience,
- Making legal notifications in cases where information must be provided to authorized persons, institutions and organizations.
4. Collection Method and Legal Reason for Personal Data
Your personal data; It can be collected by automatic or non-automatic methods through website contact forms, telephone calls, WhatsApp communication line, e-mail correspondence, face-to-face meetings, appointment records and website cookies.
Your personal data; It may be processed based on legal grounds of legitimate interest of the data controller, provided that it is clearly provided for in the law, is directly related to the establishment or execution of a contract, the data controller can fulfill its legal obligation, the establishment, exercise or protection of a right and does not harm the fundamental rights and freedoms of the data subject. In cases requiring explicit consent, your personal data will be processed only in accordance with your explicit consent.
5. Transfer of Personal Data
Your personal data, limited to the purposes stated above and in accordance with the legislation; It can be shared with authorized public institutions and organizations, IT infrastructure providers from which services are received, business partners from whom technical support services are received, and individuals or organizations from whom legal, financial consultancy and consultancy services are received.
Your personal data will not be sold or unlawfully transferred to third parties for marketing purposes, except for legal obligations.
6. Storage Period of Personal Data
Your personal data is retained for the period required for the purposes of processing and within the legal retention periods stipulated in the relevant legislation. If the storage period expires or the purpose of processing ceases to exist, your personal data will be deleted, destroyed or anonymized in accordance with the legislation.
7. Rights of the Relevant Person
As a personal data owner, you have the following rights within the scope of Article 11 of Law No. 6698:
- Learning whether your personal data is being processed or not,
- Requesting information if your personal data has been processed,
- Learning the purpose of processing your personal data and whether it is used in accordance with its purpose,
- Knowing the third parties to whom your personal data is transferred at home or abroad,
- Request correction of your personal data if it is incomplete or incorrectly processed,
- Requesting the deletion or destruction of your personal data within the scope of the relevant legislation,
- To request correction, deletion or destruction to be notified to third parties to whom personal data has been transferred,
- Object to the emergence of a result against you by analyzing the processed data exclusively through automatic systems,
- Request compensation for the damage if you suffer damage due to unlawful processing of your personal data.
8. Application Method
You can submit your requests regarding your rights within the scope of KVKK to Odyosem Hearing Aids Center in writing or by other methods specified in the legislation.
Your application must include your name, surname, contact information, the subject of your request and information that helps verify your identity. Your applications will be finalized as soon as possible and within the period stipulated in the legislation, depending on the nature of the request.
Application Address: [Company address will be written here]
Email: [Company e-mail address will be written here]
9. Updates to the Text
Odyosem Hearing Aids Center may update this KVKK Information Text in line with changes in legislation, service processes or personal data processing activities. The current text is valid from the date of publication on the website.
Last Update Date: 10.07.2026